Spekto + Slack = Happy Customers ♥
Analytics over shared customer channels
Speedy response times are expected once switching to a more casual IMing platform with customers.
Keep your business professional by staying true to your promises and being able to manage Slack communication.
Easily identify who your champion users are, by viewing who's most engaged on your shared channel.
Compare how many messages have been sent on your channel as opposed to how much you're spending on each customer.
Spekto makes sure you're monitoring your SLA and staying true to your response time to provide the best care for your customers.